Return and Refund Policy for Meryzone.shop
At Meryzone.shop, we prioritize customer satisfaction and are committed to ensuring you are happy with your purchase. If you are not completely satisfied with your bicycle, you can take advantage of our return and refund policy.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, unused, and with all original packaging and accessories included.
- Proof of purchase, such as the order confirmation or receipt, is required.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Customized bicycles or personalized items.
- Items marked as “final sale.”
If you are unsure about the return eligibility of your item, please contact us before initiating a return.
Return Process
- Contact Us:
Reach out to our customer service team at help@meryzone.shop or call us at +1 (714) 515-1497 to initiate a return. - Return Authorization:
Our team will provide you with a return authorization number and instructions for shipping the item back. - Ship the Item:
Send the item to the following address:
Bryant Trujillo LLC
121 North Main, Aztec, NM 87410, United States
Please ensure the return is shipped using a trackable service. - Inspection and Approval:
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
Refunds
- Approved refunds will be processed to the original payment method within 7 business days of receiving the returned item.
- Shipping costs for the initial delivery are non-refundable.
- If the return is due to a defective or incorrect item, we will cover the return shipping costs.
Exchanges
If you need to exchange an item for a different model or size, please contact us. Exchanges are subject to availability and must meet the return eligibility criteria.
Contact Information
For any questions or assistance with your return or refund, please contact us:
- Company Name: Bryant Trujillo LLC
- Address: 121 North Main, Aztec, NM 87410, United States
- Phone: +1 (714) 515-1497
- Email: help@meryzone.shop
Thank you for shopping at Meryzone.shop. We value your trust and are here to ensure a seamless experience.